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Colorado Crisis Services

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History and Overview

Welcome to Colorado Crisis Services (CCS)! Our program began in 2013 after the Aurora Theater shooting. Governor John Hickenlooper and the Colorado Department of Human Services (CDHS) created the initiative “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans.” This initiative made it easier for Coloradans to access behavioral healthcare services, no matter their ability to pay.

CDHS Behavioral Health Administration (BHA) oversees Colorado Crisis Services. They are committed to providing comprehensive, coordinated, easily accessible, culturally informed, and integrated services for people experiencing a behavioral health crisis.

Here in Region 4, Health Colorado, Inc. oversees the crisis service modalities. We serve 19 counties across the southeast quadrant of the state, and our goal is to ensure that our crisis services are available to all individuals living within our region. We offer a wide variety of services, including walk-in centers, stabilization units, mobile crisis, and respite services. We also offer specialty crisis services, high fidelity wraparound, children/youth/families crisis resolution teams (CRTs), and support for the Children and Youth Mental Health Treatment Act and the Family First Prevention Services Act.

Our statewide crisis program provides clinical and peer support for individuals needing mental health, substance use, or emotional crisis help. The term ‘crises’ was intentionally not defined to ensure people reaching out for services could self-define their experience. This allows for accessibility that does not require a formal diagnosis or connection to a specific issue. Our comprehensive system promotes universal access to the most appropriate support and resources as early as possible. This decreases inappropriate and unlawful utilization of jails and prisons.

Four regional Administrative Service Organization (ASO) contractors and a statewide hotline contractor coordinate the Colorado Crisis Services Statewide: Health Solutions, San Luis Valley Behavioral Health Group, Solvista Health, and Valley-Wide Health Systems.

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Crisis Partner Providers

Click on one of the partner links below to learn more about their services.

Areas Served

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Health Colorado Crisis Services

Walk-In Centers:

Individuals seeking in-person assistance or helping others with a crisis may use walk-in centers within our region across the state

Walk-in services are:
  • Open 24/7
  • Confidential
  • In-person support
  • Assessment/referrals
  • Crisis Stabilization Units (select locations)

Crisis Stabilization Units (CSUs):

Upon admission, the individual is evaluated by a behavioral health clinician and psychiatric prescriber within 24 hours

  • Intensive care services
  • Beds available (up to 5 days stay)
  • 24/7 psychiatric treatment
  • Voluntary/involuntary
  • Risk assessments
  • Medication management
  • Peer counseling
  • Clinical therapy
  • Resource coordination

Mobile Response Teams:

Mobile services are accessed through the crisis line and deployed by provider agencies. Call 844-493-8255 for more information.

  • Emergency care “on wheels”
  • Clinicians “ready to go”
  • Available nation-wide
  • Arrive to your community
  • Expert recommendations
  • Medical referrals

Respite Services:

A referral to respite services requires an assessment at a walk-in center or by a mobile crisis clinician. Residential respite services provide voluntary individuals who would benefit from supervision but are not an acute threat to themselves or others with a safe and supportive environment. Service availability varies by geographic location.

  • May occur in your:
    1. Home
    2. Community
    3. Residential facilities
  • Are provided by:
    1. Peer specialists
    2. Paraprofessionals
  • May extend up to 14 days (following referral)
  • Teaches coping skills
  • Connects member with resources
  • Offers post-crisis support

Crisis Specialty Services

Support & Counseling for Yourself
or a Loved One

"Over 1 million Coloradans have turned to CCS to help when they needed it most."

You are not alone. When you need someone to talk to, they will always be available, 24/7/365. Every conversation with their professional counselors is free and confidential.

COVID-19 Treatments

Colorado encourages those who test positive for COVID-19 and are at high risk of getting sick from COVID-19 to seek treatment to help them recover.

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Support & Counseling for Yourself
or a Loved One

"Over 1 million Coloradans have turned to CCS to help when they needed it most."

844-493-8255 | Text "TALK" to 38255

You are not alone. When you need someone to talk to, they will always be available, 24/7/365. Every conversation with their professional counselors is free and confidential.

Click Here To Learn More